Answers for purchasing
Frequently asked questions on buying charcoal.
From minimum order to customs: the questions buyers actually ask us – answered briefly. For everything else, WhatsApp is our fastest channel.
How fast can you deliver?
By truck in 5–10 days from southern Spain – as full or part loads, year-round. No container, no sea route.
Is there a minimum order quantity?
We think in loads: a part load is the usual entry point. The exact lower limit depends on route and packaging – tell us your volume and delivery location and we will tell you honestly whether and how it works.
Can I get samples first?
Yes. A sample bag and the data sheet are available on request, and the Universidad de Extremadura lab report as the original if you wish.
How is pricing structured?
Prices on request, tiered by annual volume. Tell us your approximate demand and you will get a clear assessment.
Which packaging options are available?
Standard are big bags of approx. 700 kg for fillers or palletised 15 kg sacks for trade. Other packaging by agreement, subject to feasibility.
How does payment work?
Payment terms are agreed individually in the quote – depending on volume, duration and route. Just raise it with us.
What does the EUDR mean for my purchasing?
Encina grows in the EU and the deforestation risk is low. From the application date in 2027, every load comes with the due diligence statement including reference numbers – the basis for your own documentation.
Do you deliver to Switzerland or other non-EU countries?
Our core territory is the EU. Deliveries to Switzerland or other non-EU countries are possible on request; customs handling is then agreed case by case.
Do you supply varieties other than encina?
On request we source further single-species charcoals from southern Spain, for example cork oak (alcornoque) or olive – subject to feasibility. We align samples and any available analysis figures with you before the first load.
How is the quality documented?
Through the Universidad de Extremadura analysis (2026): the lab figures meet the requirements of DIN EN 1860-2; PAH-tested, sulphur not detectable. Plus REACH registered, ISO 9001, FSC, EUDR compliant.
Is the product available year-round?
Yes. We deliver year-round from ongoing production, with a capacity of 70–80 tonnes per month.
Is encina suitable for Josper ovens?
Yes – encina is the standard charcoal in Spanish Josper and asador kitchens: long, stable embers, hardly any sparks, neutral smoke, screened XL lumps from 35 mm.
Missing what you were looking for? Everything about the product is on the encina page, packaging and terms under wholesale, the regulation under EUDR – or ask us directly: contact.
Your question wasn't covered?
Write to us – WhatsApp gets the fastest reply, happily with samples and the data sheet for concrete context.